Privacy Policy

This Privacy Policy applies to all users of our Website, related mobi-sites and software applications, collectively referred to as “our Platforms”, which are used to access and purchase our products and services.

ShopAcer is committed to protecting your personal data when you browse the website at www.shopacer.co.za (hereinafter the “Website”).

This privacy policy intends to provide you with accurate information about how we use, disclose, store, combine, align, retain, dispose of, erase, adapt, disseminate or make available (hereinafter “Process”) your personal data.

The data controller for the processing of said data is ShopAcer.

What Personal data may be Collected.

In order for users to access and use our Platforms we collect and process some Personal Information. When you become a registered user, we have to collect and process your Personal Information to render our ervices to you.

When you register to use our Platforms, we may collect the following Personal Information:

• name and surname.
• email address.
• physical address.
• gender.
• mobile phone number.
• online identifiers.
• date of birth.
• identification number.

Should your Personal Information change or you wish to amend and/or correct this Personal Information you can do this by updating your registered user information in your account profile.

You warrant that the information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

Information from using our Platforms When you access our Platforms, whether or not you are a registered user, ShopAcer processes some of your Personal Information. Depending on how you access and use our Platforms, we may receive:

• log information, through online identifiers, including information on how, when and for how long you use our Platforms and other services, the content you view and search queries you submit.
• information about the equipment you use to access or use our Platforms, including the type of device you are using, how you access our Platforms, your browser or operating system and your Internet Protocol address.
• the geographic location from which you accessed our Platforms, including your device’s global positioning system signal and information about nearby wifi networks and cell towers. We get this information when you use location-enabled services.
• other information about you from third parties, such as social media.

As a registered user, we also process your Personal Information in order to:

• to administer any orders that you have placed.
• to register and manage your account(s).
• to provide you with the needed assistance.
• to run and co-ordinate promotional events and activations.
• to respond to any queries or provide you with information, products or services that you request.
• to administer our Website and to prevent or detect fraud, or abuses of the latter.
• to carry out our obligations arising from any contracts entered into between you and us.
• to conduct research and analysis.

Where you have consented, we also Process your Personal Data to send you information on:

• product launches.
• special offers, sales and promotional information.
• in-store and other events.

The Website also places cookies in order to facilitate the browse experience.

Retention and Restriction of Records.

We keep your Personal Information for as long as:

• we need it to provide our Platforms, products or services to you.
• it is required or allowed by law and is in line with our internal retention policies.
• it is necessary to uphold the contract between you and us.
• you have agreed to us keeping your Personal Information subject to your request for us to stop rocessing your Personal Information.
• We will retain your Personal Information for as long as is necessary to achieve the purpose for which this information was collected or subsequently processed. If your Personal Information is used for more than one purpose, we will retain it until the purpose with the latest period expires but we will stop using it for the purpose with a shorter period once that period expires.

Communication to third parties

We do not sell your personal data. Only duly authorised persons within our organisation will have access to your personal data to the extent necessary for the above-mentioned purposes.

Your rights

The subjects to whom the data refer have the right to obtain, at any time, confirmation of the existence of the data and to know their content and origin, check their accuracy or request their integration, updating or rectification. Users have the right to request cancellation, transformation into anonymous form or block the processing of data carried out in violation of the law, and oppose in any case, for legitimate reasons.

We will destroy or delete a record of personal information about the data subject that the responsible party is no longer authorised to retain, as soon as is reasonably possible. Please note that if you withdraw certain consents, you may not be able to use all the functions of the Website or other websites or online services.

We have implemented reasonable security safeguards to protect the personal information that you provide.

We regularly monitor our systems for possible vulnerabilities and attacks but we cannot guarantee that information may not be accessed, disclosed, altered or destroyed by breach of any of our safeguards.

Although we cannot prevent all security threats, we have measures in place to minimise the threat to your privacy. We will let you know of any breaches which affect your personal information.

How to Lodge a Complaint with the Information Regulator.

If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator.

The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg