Frequently Asked Questions

What type of payment options do I have? +

You can pay safely and securely with Credit Card/Debit Card or EFT, our site has built in 3D Secure.

What is 3D Secure? +

3D Secure is a unique feature for online security, once you purchase with you card on our website you will receive an OTP(One Time Pin) on your cellphone to confirm a code.

Is the payment systems safe? +

Yes we have secured authentication with all payment methods, EFT and Credit Card Using instant EFT When using Instant EFT you will be redirected to your personal banking homepage where you will be asked to enter your username and password and the payment to Acer will be pre-loaded, this is an automated process and is safe and secure, once payment is done we will receive a notification that it is complete and we will Despatch your products.

How does the Voucher/Coupon system work? +

When you receive your voucher/coupon code you can enter the code on the checkout page and your discount will automatically apply.

How long does it take for delivery? +

All Goods ordered and with confirmed payment will be processed, then the goods will be delivered to the user within 5-7 working days from purchase. Please just note that deliveries might be delayed because of lockdown.

How long does refunds take? +

Refunds take 5-7 working days.

What do I do if my machine is not working? +

This depends on the warranty you have, if you have an onsite warranty our technicians will come to you to repair/replace if you have a carry in warranty you will have to send the machine to our repair centre. Acer Repair Centre Details Call Centre Number 0871513400 or email the following address cc.za@acer.com

Can I get a Tax Invoice for my company if I do a purchase? +

Sure you can, please submit us your order number with the company name and vat number that you wish to be billed and we will gladly assist.